Effective Date - January 1, 2009

1304               Electronic Benefit Transfer (EBT) Procedures

SNAP - 7 CFR 274.12

A.    Perform the following when an applicant is a first-time EBT card user:

1.    Explain the usage of the EBT card; or

2.    Refer the applicant for training; and

3.    Advise the applicant a brochure will be mailed along with an EBT card explaining the usage and protection of the card;

4.    Assure benefits do not begin until the month following the benefit month when the assistance unit has received assistance in another state.

B.    Perform the following when the head of the assistance unit has an incorrect SSN on EPICS or s/he has a name change:

1.    Verify the correct SSN; or

2.    Verify the name change; and

3.    Correct the information on EPICS.

NOTE:  The EBT card is driven by the SSN or client identification number (i.e. 0600 number) of the head of the assistance unit.

C.   Refer the client to the card vendor customer service (1-877-290-9401 or www.ebtaccount.jpmorgan.com) when:

1.    S/He requests a PIN change, including forgotten PIN;

2.    Card problems exist, excluding a benefit issuance problem;

3.    Notified of a lost, stolen or damaged EBT card.

D.   Refer the individual to the card vendor customer service (1-877-290-9401 or www.ebtaccount.jpmorgan.com) when the individual requests benefits be applied toward an overpayment:

1.    Assure the overpayment has been established on EPICS;

2.    Obtain a DFS 707 (Installment Contract) when a contract has not been signed.

        a.   Do not deny, delay or terminate SNAP benefits for failure to sign a DFS 707 (Installment Contract).